Equipment (Modems,Gateways)

[#1]

I haven't touched the router since installation by Comcast.   The router's login screen won't accept the default unsername/password.  I've tried the power cycle suggestion. Can you please reset it?

Christine Krenzel

[#2]

Christine --

You could probably place a call to Comast directly and ask them to reset it. This way, they'd be able to verify the ownership of your account and reset the gateway's password. You can reach them toll free at 1-800-391-3000.

Cheers,

/jonathan

[#3 · Accepted solution]

Christine --

You could probably place a call to Comast directly and ask them to reset it. This way, they'd be able to verify the ownership of your account and reset the gateway's password. You can reach them toll free at 1-800-391-3000.

Cheers,

/jonathan

[#4]

Welcome Christine.  I verified that the default username and password are active on the SMC Gateway.  If you are still having issues please send me a PM (private message) with the account number and the RF MAC Address of the SMC. 

Thank you