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Can not see Connected Devices

Official Employee

Re: Can not see Connected Devices

 

Hi gone2utah.

 

I would like to assist with the features on your gateway. Please private message me your account number and the name of your business. 

gone2utah
Visitor

Re: Can not see Connected Devices

PM sent.

gone2utah
Visitor

Re: Can not see Connected Devices

Also... whoever is accepting things as a solution please stop. Calling Comcast is NOT a solution.

 

Having Comcast DETAIL what happened and how to fix it IS a solution.

 

I will reply back to this thread on what transpires between Comcast and myself

gone2utah
Visitor

Re: Can not see Connected Devices

An update of sorts. I have a Tier 2 tech plus someone on the forums helping. Tier 2 is involved as I have intermittent Signal to Noise Ratio problems and they are checking the cabling tomorrow.

 

Two very interesting things came out of todays discussions. Both the original Comcast Business tech and the Tier 2 tech more or less admitted that this is a known fault. The original Business Agent said "oh, you'll never be able to assign a static IP on your own LAN". Somewhat telling that.

 

The Tier 2 tech was a lot more circumspect but the admission pretty much is that this is a known defect in the gateway.

 

I will update again once I have had Tier 2 and others look at it.

 

The user manual (by the way) has the following to say:

 

Connected Computers: Displays the computer name, IP address, MAC address, and interface
(the method in which the computer is connected to the gateway: wireless or Ethernet) of all
computers connected to your gateway. Only computers that are running will display in the
connected computers list.

 

So... the docs say "yep, you can see these computers" but it does not appear to work as designed.

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