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New Member
goldsmith
Posts: 1
Registered: ‎06-27-2013
Accepted Solution

We Can't Call

Our business cannot call out to most of our 1-800 or 1-866 etc. phone numbers.  This INCLUDES Comcast help and support.  When we call on the cell phone we go through all the help menus but end up getting hung up on by Comcast.  Nice.  Thanks a lot!

 

So we need some help please and this is about the only thing I've found so far to contact Comcast.

 

Can someone please contact us to service our account?  8771101350707804

Community Manager
Comcast_John
Posts: 1,079
Registered: ‎05-04-2012

Re: We Can't Call

Welcome Goldsmith.  We have routed this issue to our Regional Service center for service call dispatch.

 

Thank You

Community Manager
Comcast_John
Posts: 1,079
Registered: ‎05-04-2012

Re: We Can't Call

Goldsmith. Our Regional Service Center reports that  " at this time Comcast is experiencing an outage that affects all 800 numbers.  Our engineer are engaged in resolved this issue."

 

There is no ETR at this time.

 

Thank You

Community Manager
Comcast_John
Posts: 1,079
Registered: ‎05-04-2012

Re: We Can't Call

Comcast Engineers have cleared the issue affecting Toll Free call failures.  Thank you for patience this matter.