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New Customer - Static IP Issues

adamrwallace
New Member

New Customer - Static IP Issues

I am a new business customer (with a STATIC IP) who previously used the Comcast residential service. My residential gateway was in "bridge mode" with a Ubiquiti Edge Router light handling DHCP / routing. When I was installed after turning the gateway to "bridge mode) the Ubiquiti Edge router is still pulling the old residential IP address via DHCP. When attempting to specify the new static in the router I get no connectivity. Please assist.

Official Employee

Re: New Customer - Static IP Issues

 

Hi adamrwallace and welcome to the business forums.

 

I can certainly assist with your gateway. Since you do have a static, I would recommend not using bridge mode as your static would not work. Instead, I would recommend using passthrough mode.

 

http://forums.businesshelp.comcast.com/t5/Equipment-Modems-Gateways/True-Bridge-Mode-vs-Pass-Through...

 

If you need any additional assistance, please private message me your full name, the name of your business, the full address and the phone number associated with your business account.

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