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can't access Website

as_mobi
New Member

can't access Website

(www.mobiveil.com) 50.97.197.242 site is inaccessible from my Office comcast connection. The same site can be accessed from xfinitywifi though which is available within the office location.

 

Please let me know how this can be fixed.

as_mobi
New Member

Re: can't access Website

Some additional data. tracert from comcast router

 

C:\Users\amit>traceroute 50.97.197.242
'traceroute' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\amit>tracert 50.97.197.242

Tracing route to hs34.name.com [50.97.197.242]
over a maximum of 30 hops:

1 2 ms 2 ms 1 ms 10.22.33.1
2 4 ms 5 ms 7 ms 96-74-66-230-static.hfc.comcastbusiness.net [96.74.66.230]
3 29 ms 17 ms 27 ms 96.120.89.169
4 14 ms 16 ms 22 ms be-20004-rur02.santaclara.ca.sfba.comcast.net [162.151.1.169]
5 31 ms 27 ms 28 ms 162.151.79.157
6 30 ms 29 ms 26 ms be-3651-cr01.9greatoaks.ca.ibone.comcast.net [68.86.91.65]
7 23 ms 28 ms 36 ms hu-0-12-0-0-pe03.11greatoaks.ca.ibone.comcast.net [68.86.82.66]
8 26 ms 28 ms 27 ms 75.149.228.214
9 28 ms 28 ms 26 ms ae5.dar01.sjc01.networklayer.com [173.192.18.249]
10 25 ms 27 ms 28 ms po1.fcr01.sr01.sjc01.networklayer.com [50.23.118.131]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

Same data with xfinitywifi.

 

C:\Users\amit>tracert 50.97.197.242

Tracing route to hs34.name.com [50.97.197.242]
over a maximum of 30 hops:

1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 32 ms 27 ms 29 ms hs34.name.com [50.97.197.242]

Trace complete.

Official Employee

Re: can't access Website

Hi as_mobi and welcome to the business forums. 

 

I would like to assist with the website you're having an issue with. I'm not having an issue myself so I would like to get your account information and review this. Please private message me your first and last name, the name of your business, the full address of your business location and the phone number associated with your business account.

Caylor93
Visitor

Re: can't access Website

I'm having the same issue and have an outage on my Business voice service, but not internet.

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