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Outages in the Naperville, IL area on 2017-08-01 and 2017-08-02

cwbuege
New Member

Outages in the Naperville, IL area on 2017-08-01 and 2017-08-02

Anyone who can help -

 

Where can I go to find out the root cause for the outages that hit my location on 2017-08-01 and 2017-08-02?  We are in Naperville, IL on 95th Street and the entire building (I spoke to other companies in our building with cable modems to confirm) was out both days.  It was about 6 hours on 8-1 and an hour and a half 8-2.

 

My management team wants to know if a reason can be identified to determine if this is going to keep occurring and to see if we need to start looking at another provider.

 

Thank you,

Charles

1 REPLY
Respected Member

Re: Outages in the Naperville, IL area on 2017-08-01 and 2017-08-02

Hello Charles and welcome to forums,

 

I apologize for the delayed response to your post but here in the forum is a great place to gather the requested information. First I want to apologize for the connection issues. My logs show that there was a partial node outage in your region that impacted the your service. We have made adjustments to the local equipment to ensure this issue is resolved. If for any reason you are continuing to have connection issues please send me a private message so I can review your account.

 

Thank you

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