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New 1 GB service - Intermittent dropped connection

KMartin
Contributor

New 1 GB service - Intermittent dropped connection

I need someone from maintanance to come out to my site and make ajustments to the amplifier in the manhole outside my building. Since increasing the speed of my internet service from 150MB to 1GB every Comcast customer in the building (there are three) has been experiencing intermittent drop connections and severe packet loss.

 

See the smokeping below.

 

4 REPLIES
KMartin
Contributor

Re: New 1 GB service - Intermittent dropped connection

 
Official Employee

Re: New 1 GB service - Intermittent dropped connection

 

Hi KMartin.

 

I can certainly assist with your intermittent connection issues. Could you please remove the public message containing your account number and static information and send me a private message? I would like to keep your information private.

KMartin
Contributor

Re: New 1 GB service - Intermittent dropped connection

I sent you a private message and you have not responded. Can you have someone look into this problem that persist now for 3 weeks.

 

Thanks

Official Employee

Re: New 1 GB service - Intermittent dropped connection

 

Hi KMartin.

 

My apologies about that. I will look into why I didn't receive your initial private message. Could you resend me your account details including your full address, full name and phone number in another private message? I'll be happy to assist with your internet services. 

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