Connectivity
Back to Top

Modem resets every 20 minutes

SOLVED
Highlighted
vanguard117
Occasional Visitor

Modem resets every 20 minutes

We have a Netgear CG3000DCR and for a couple of weeks now it has been resetting itself like clockwork every 20 minutes. I have a tech coming out today but is there anyone that has experienced this problem before? It doesn't seem to be random but happens at the exact same time frame every 19 or 20 minutes.

Accepted Solution

Re: Modem resets every 20 minutes

Are you directly connected into the modem or are you going through a router or switch? 

View solution in context
Accepted Solution

Re: Modem resets every 20 minutes

One thing I would recommend to rule out the modem is to bypass the switches and have a device directly connected to the modem and see if it drops connection. 

View solution in context
Community Manager
Community Manager

Re: Modem resets every 20 minutes

Hello vanguard117,

 

How did the tech visit go? 

vanguard117
Occasional Visitor

Re: Modem resets every 20 minutes

Hi Jacob,

The tech came out and put in a new router. He split the signal and left the old one there to so he can monitor it from his end. Everything was fine from Tuesday on through today until just a few minutes ago. The router started to suddenly reset again but this time it would come back up and then reset immediately. I'm really at a loss of what to do and I am not sure as to what could be the issue? If it is indeed something on 'our end' what could cause something like this to happen?

Community Manager
Community Manager

Re: Modem resets every 20 minutes

Are you directly connected into the modem or are you going through a router or switch? 

vanguard117
Occasional Visitor

Re: Modem resets every 20 minutes

Through a switch. The modem plugs into a switch which is connected to 5 other switches that service different areas of our building.

Community Manager
Community Manager

Re: Modem resets every 20 minutes

One thing I would recommend to rule out the modem is to bypass the switches and have a device directly connected to the modem and see if it drops connection. 

vanguard117
Occasional Visitor

Re: Modem resets every 20 minutes

I would have to do it after hours as people here need to be connected during the day. As of right now, it has been connected for the past 30 minutes or so with no resets. Do you have any suggestions as to what could cause this to happen? Maybe a single person or device? Too much network traffic? It would be very difficult to troubleshoot each individual device as we have over 100 connected at any one time.

Community Manager
Community Manager

Re: Modem resets every 20 minutes

I doubt it's a single device, it could be the switch or a setting in the switch that could be causing the resets. The best way to check is when everything drops just plus a laptop into the modem and see if you can connect when everything else is off. 

vanguard117
Occasional Visitor

Re: Modem resets every 20 minutes

Just to give an update:


The router still resets itself. It happens about once or twice a day at random times and will continue to reset itself for about 6 or 7 minutes and then it will be fine. On another forum, a tech said that a modem resetting itself is usually due to a hardware issue or the router not being able to handle the number of users. Do you happen to know the user capacity for my router? 

Discussion stats
  • 8 replies
  • 2239 views
  • 0 kudos
  • 2 in conversation