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Low download speed and high ping time in Office at 95051

srinivas_auro
New Member

Low download speed and high ping time in Office at 95051

We are experiencing low speeds, latency issues very frequently. Our office is in Santa Clara (near Walsh Ave) , 95051,CA. We have a 30Mbps line but often observe(3-4 times a day) that the speed is too slow. Download speed = 8Mbps and ping time = 500ms. 

We also lose the internet connection once every 2-3 days,  we restart the modem everytime to get the connection back. 

 

Please solve the issue. 

 

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1 REPLY
Respected Member

Re: Low download speed and high ping time in Office at 95051

Hello srinivas_auro and welcome to forums,

 

I apologize for my delayed reply to your post. I was looking over your signal levels logs and I am not seeing anything alarming at this time. I would like to put your modem into an IPv4 only mode. This is a temporary adjustment to force re-registration to the network. This process can take up to 40 minutes to complete. Do you have a preferred time of day for this rest? (AM|PM)

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