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Internet drops same time every night

aubrey
New Member

Internet drops same time every night

Every night at about 21:08 I lose all internet for about 5 minutes. the reccurring theme in the logs is below. 

 

017/12/25 23:10:34 Notice [Dhcpc][850]: wan0 T1 Expired, Enter Renew State
2017/12/25 22:10:33 Notice [Dhcpc][850]: wan0 T1 Expired, Enter Renew State
2017/12/25 21:11:33 Notice [Dhcpc][1505]: erouter0 got new IP 67.181.238.70
2017/12/25 20:08:46 Notice [Dhcpc][860]: wan0 T1 Expired, Enter Renew State
2017/12/25 19:08:46 Notice [Dhcpc][860]: wan0 T1 Expired, Enter Renew State
2017/12/25 18:08:45 Notice [Dhcpc][860]: wan0 T1 Expired, Enter Renew State
2017/12/25 17:08:45 Notice [Dhcpc][860]: wan0 T1 Expired, Enter Renew State

 

I have a bank of 5 static IPs on this business account. Why is it even using DHCP?

Model:DPC3941B

Hardware Revision:1.0

aubrey
New Member

Re: Internet drops same time every night

some addl info. 

DOCSIS Software Version:dpc3941b-v303r20421754-170829a-CMCST
Software Image Name:dpc3941b-v303r20421754-170829a-CMCST.p7b
Official Employee

Re: Internet drops same time every night

 

Hi Aubrey and welcome to business forums.

 

I would like to assist with your internet services. Please private message me your full name, the full address and the phone number associated with your account. 

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