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I'm paying for 60mb and it's at 8mb!!!

majorkong
Frequent Contributor

I'm paying for 60mb and it's at 8mb!!!

Has been working like a dream for ONE YEAR and we have had two comcast trucks in our street today and NOW it's down FROM 60mb to 8mb!!!

 

YES I know what I am doing and YES I know how to measure it!   i use https://testmy.net/

 

SO what's the fastest solution to this please? I run my business on this and it's NOT funny that my account now shows 16mb starter!!! NOT the 60mb business I am paying for.

 

ANY immediate help would be great

Official Employee

Re: I'm paying for 60mb and it's at 8mb!!!

Hi majorkong and welcome to the business forums. 

 

I would like to help with your speeds. Please private message me your full name, the business name, the full service address and the phone number associated with your account. 

majorkong
Frequent Contributor

Re: I'm paying for 60mb and it's at 8mb!!!

hey Phil

I'm still working on getting the comcast people to help me out but thanks for the reach out.  Right now I am "hoping" they will figure it out.

thanks again

Official Employee

Re: I'm paying for 60mb and it's at 8mb!!!

 
majorkong
Frequent Contributor

Re: I'm paying for 60mb and it's at 8mb!!!

Did this topic get removed???

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