Connectivity
Back to Top

High Latency and Packet Loss for the last week

cbrwpc
Visitor

High Latency and Packet Loss for the last week

Each evening for the last week or two my connection has packet loss and high latency from around 6:30 pm to 7:30 pm and then returns to normal. 

 

I have done trace routes during the problem and after showing the latency on certain hops between my office on Comcast Business and a colo data center that is connected via VPN. 

 

Here are the pings stats from inside the VPN during and then after. I talked to tier 1 support and have a ticket number for tier 2 but I'd rather not wait 24 to 48 hours to try to resolve this. I can post copies of the tracerts with the public IPs if requested. 

 

During the Problem

Inside VPN ping stats from DC to FR
Ping statistics for 10.10.1.1:
Packets: Sent = 978, Received = 929, Lost = 49 (5% loss),
Approximate round trip times in milli-seconds:
Minimum = 71ms, Maximum = 150ms, Average = 119ms

 

After the problem goes and away, this is normal for the connection. 

Inside VPN ping stats from DC to FR
Ping statistics for 10.10.1.1:
Packets: Sent = 1381, Received = 1381, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 83ms, Average = 14ms

 

Update 8pm, the problem is occurring again now.

 

Here's part of the trace route showing where the problem occurs. I left out the beginning and ending hops. 

  5     1 ms     1 ms    <1 ms  ae-1.a02.asbnva02.us.bb.gin.ntt.net [129.250.5.192]
  6   127 ms   114 ms   118 ms  ae-0.comcast.asbnva02.us.bb.gin.ntt.net [129.250.66.50]
  7   119 ms   120 ms   126 ms  be-10189-cr02.ashburn.va.ibone.comcast.net [68.86.83.65]
  8   110 ms    99 ms    94 ms  ae-4-ar01.capitolhghts.md.bad.comcast.net [68.86.90.58]
  9   106 ms   128 ms   121 ms  te-9-1-sr01.cambridge.md.bad.comcast.net [68.87.168.54]
 10   108 ms   124 ms   126 ms  68.85.61.10
Official Employee

Re: High Latency and Packet Loss for the last week

 

Hi cbrwpc and welcome to the business forums.

 

I would like to review your issues to see what could be causing your issues. I'll need your account information. Please private message me your first and last name, the name of your business, the full address of the business location and the phone number associated with your account.

Discussion stats
  • 1 reply
  • 87 views
  • 0 kudos
  • 2 in conversation