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E-mails to customers with MS email address (outlook.com, live.com, hotmail.com) are bouncing

twdorris
New Member

E-mails to customers with MS email address (outlook.com, live.com, hotmail.com) are bouncing

We've hosted our website on Comcast business for several years.  We have a small server connected to the internet with a static IP address where we run out own website, DNS server, forums, ecommerce and SMTP server.

 

- FreeBSD 10.4

- postfix 2.11.7

- bind 9.12

- apache 2.4

- tomcat 6.0.53

- php 5.6

 

The issue we're having is that e-mails sent through our SMTP server to any Microsoft-owned e-mail address (outlook.com, live.com, hotmail.com, etc.) are bouncing back with the following error (altered source IP address for now, but assume you'll need this at some point).

 

relay=outlook-com.olc.protection.outlook.com[104.47.1.33]:25, delay=0.48, delays=0.01/0/0.35/0.11, dsn=5.7.1, status=bounced (host outlook-com.olc.protection.outlook.com[104.47.1.33] said: 550 5.7.1 Unfortunatel
y, messages from [50.x.x.1] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3140). You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors. [VE1EUR01FT051.eop-EUR01.prod.protection.outlook.com] (in
reply to MAIL FROM command))

This has been happening for months and months.  I've ignored it as along as I could but I'd like to get this resolved.  I've tried to contact MS and fill out forms or whatever, but since I have a tiny little subset of a larger IP range owned by Comcast, I can't do anything on my own.  They seem to want to send e-mail to abuse@comcast.net or similar for authorization.

 

I've verified there are NO unusual messages coming from our server and, as far as I can tell, never has been.  There is no SPAM/virus/whatever anywhere on this server.  So I'm not sure if they've flagged us as part of a larger IP address range for which they've had issues or what, but I do need to get this resolved.

 

Anyway, as the bounce message suggests, I'm apparently supposed to contact my internet service provider to help get this addressed.  Can someone please let me know how to proceed from here?

 

Official Employee

Re: E-mails to customers with MS email address (outlook.com, live.com, hotmail.com) are bouncing

Hi twdorris and welcome to the business forums.

 

I would like to review your email issue. I'll need to verify your information first. Please private message me your first and last name, the name of your business, the full address of your business location and the phone number associated with your business account. 

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