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Call your Administrator????

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Call your Administrator????

I hope this message finds you all well and living abundantly.

I have been trying to reach someone at Comcast Business Support since April 1, 2015. MagoHart has not been able

to dial out succesfully since 03/31/2015.

We went on chat recently to get help a few days ago.  But, chat is only available to residential customers.  We asked if we could have the email address of someone in Business Technical support.  They told us that we should call the 18003913000 business number.  We explained again that we are unable to dial out. How can we call the business support number? We requested if they could simply knock on the cube or the office door of someone in Business technical support in their building.  They said they could not do that because they are in the Phillipines.

 

To Business Technical Support, I receive the following message when I dial out any number, 800, local or long distance.

Line has been place out of service, please contact your administrator.

So, I rebooted the telephone box lights for tel 2 through tel 8 are not illuminated.  Tel1 light is illuminated and there is a dialtone.

 

Bother way I am the Administrator.

 

Thank you for helping us with this and/or forwarding to proper individuals.

 

 

IN CHRIST SERVICE

Genexxa

National Evangelist

Operations Director

Accepted Solution

Re: Call your Administrator????

04182015 CHECK OF SERVICE  04172015 and 04182015

 

STILL NOT ABLE TO MAKE OR RECEIVE TELEPHONE CALLS.  EVEN TRYING TO DIAL 911 WILL NOT WORK.

 

 

 

IN CHRIST SERVICE

Genexxa

National Evangelist

View solution in context
Accepted Solution

Re: Call your Administrator??SC042920151105

SERVICE STATUS CHECK  OF TELECOMMUNICATIONS 04292015

 

All vital services operating Incoming and Outgoing calls received successfully.

 

 

IN CHRIST SERVICE

Genexxa

National Evangelist

Operations Director @MagoHart

View solution in context
Accepted Solution

Re: Call your Administrator??SC043020151105

SERVICE STATUS CHECK  OF TELECOMMUNICATIONS 04302015

 

All vital services operating Incoming and Outgoing calls received successfully.

 

 

IN CHRIST SERVICE

Genexxa

National Evangelist

Operations Director @MagoHart

 

CLOSE MONTH OF APRIL 2015 REPORT.  NO SERVICE FOR 24 DAYS EQUALS NO SERVICE. WILL REQUEST A REFUND FOR MONTH OF APRIL.

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14 REPLIES
Community Manager
Community Manager

Re: Call your Administrator????

HI Genexxa.  Our Business Service Center informed us that services to this account are active.  Please see you private message for additional information also please let us know if there are additional service issues at this time.

 

Thank You

Member

Re: Call your Administrator????

Telephone Service Check--041620150854

 

Not able to receive or make telephone calls.  Even 911 will not work.

Community Manager
Community Manager

Re: Call your Administrator????

Genexxa.  I apologize for the issues you encountered with your Comcast Business Service.  I have re-engaged the Business Service Center to assist with this issue.

 

Thank You

Member

Re: Call your Administrator????

04182015 CHECK OF SERVICE  04172015 and 04182015

 

STILL NOT ABLE TO MAKE OR RECEIVE TELEPHONE CALLS.  EVEN TRYING TO DIAL 911 WILL NOT WORK.

 

 

 

IN CHRIST SERVICE

Genexxa

National Evangelist

Member

Re: Call your Administrator????SC042020151436

Service Check 04202015

 

Unable to make outgoing or receive incoming telephone calls.  911 dialed and same

error message.

Call your Administrator.  Administrator is onsite and cannot resolve issue.

Dialtone repeats its self multiple times before going to a steady tone.

 

 

 

IN CHRIST SERVICE

Genexxa

National Evangelist

Operations Director @MagoHart

Member

Re: Call your Administrator??SC042220151233

 

Service Check 04212015

 

Unable to make outgoing or receive incoming telephone calls.  911 dialed and same

error message.

Call your Administrator.  Administrator is onsite and cannot resolve issue.

Dialtone repeats itself multiple times before going to a steady tone.

 Sent an email to business services with a recording of the message.

 

 

 

Service Check 04222015

 

Unable to make outgoing or receive incoming telephone calls.  911 dialed and same error message

Call your Administrator.  Administrator is onsite at MagoHart management and she cannont resolve

the issue.

 

Dialtone repeats itself multiple times before going to a steady tone.

Received an email back from the business office requesting me to

call for service.

Sent an email to business services with a recording message and reexplained that I have not telephone service

at MagoHart Management.

 

 

IN CHRIST SERVICE

Genexxa

National Evangelist

Operations Director @MagoHart

Member

Re: Call your Administrator??SC042220151628

 

SERVICE CHECK UPDATE CAN NOW DIAL 911 AS OF 042220151500

Member

Re: Call your Administrator??SC042320151031

 

Service Check

 

 

No telephone service.  Can dial 911 as of 04222015.

Same error message to call your administrator.

 

Administrator is onsite.

 

 

Corresponded via email with Business Comcast Executive support.  They  insist or

report that MagoHart Management is not allowed to receive incoming or outgoing calls

due a past due balance. MagoHart Management Disputes the validity of this statement.

 

We provided reports of downtime at MagoHart Management, but they want to see proof of payments sent.

We will provide this information as soon as it can be archived.

 

 

IN CHRIST SERVICE

Genexxa

National Evangelist

Operations Director @ MagoHart

 

Member

Re: Call your Administrator??SC042420151323

 

SERVICE CHECK 042320151323

 

 

No telephone service, cannot dial nor can I receive.  Can dial 911 as of 04222015.

Same error message to call your administrator.

 

Administrator is onsite.

 

 No contact with Business Department, still working on archival of history reports for 2015.

 

IN CHRIST SERVICE

Genexxa

National Evangelist

Operations Director @ MagoHart

Member

Re: Call your Administrator??SC042520151837

SERVICE CHECK 042520151837

 

 

Recieved a telephone call at 042520150615

 

Checked to see if I could dial out was able.

 Telepone service up and running.

 

 

Still working on proof of payments to the business department.

 

IN CHRIST SERVICE

Genexxa

National Evangelist

Operations Director @ MagoHart

Member

Re: Call your Administrator??SC042720151837

 

 

SERVICE STATUS CHECK  OF TELECOMMUNICATIONS

 

All vital services operating Incoming and Outgoing calls received successfully.

 

 

IN CHRIST SERVICE

Genexxa

National Evangelist

Operations Director @MagoHart

Member

Re: Call your Administrator??SC042820151837

 

SERVICE STATUS CHECK  OF TELECOMMUNICATIONS 04282015

 

All vital services operating Incoming and Outgoing calls received successfully.

 

 

IN CHRIST SERVICE

Genexxa

National Evangelist

Operations Director @MagoHart

Member

Re: Call your Administrator??SC042920151105

SERVICE STATUS CHECK  OF TELECOMMUNICATIONS 04292015

 

All vital services operating Incoming and Outgoing calls received successfully.

 

 

IN CHRIST SERVICE

Genexxa

National Evangelist

Operations Director @MagoHart

Member

Re: Call your Administrator??SC043020151105

SERVICE STATUS CHECK  OF TELECOMMUNICATIONS 04302015

 

All vital services operating Incoming and Outgoing calls received successfully.

 

 

IN CHRIST SERVICE

Genexxa

National Evangelist

Operations Director @MagoHart

 

CLOSE MONTH OF APRIL 2015 REPORT.  NO SERVICE FOR 24 DAYS EQUALS NO SERVICE. WILL REQUEST A REFUND FOR MONTH OF APRIL.

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