Connectivity
Back to Top

Bad Customer Service

SOLVED
Highlighted
lcosoffice
Visitor

Bad Customer Service

I just spent an hour on the phone with customer service and they were unable to fix our problem (I believe our modem may have reached the end of its service life). I am greatly disturbed that as an existing customer we are required to go to the local Comcast office to get a new modem ourselves. This is an inefficient use of my time - both the hour I have already spent on the phone and the hour it is going to take to get the new modem. This is unacceptable.
Accepted Solution

Re: Bad Customer Service

I'm glad to hear you were finally able to get a hold of a business rep and they were able to find out what this issue was. In the future if you do not already have it the business support number is 800-391-3000. 

View solution in context
6 REPLIES
Community Manager
Community Manager

Re: Bad Customer Service

Hello Icosoffice,

 

I'm sorry to hear about this experience. I would be happy to have a tech come out and swap the modem. If this is something you would like done please send me a private message with your account number and what days and time-frames would work. 

 

Thank you  

lcosoffice
Visitor

Re: Bad Customer Service

Hi Jacob,

thank you for your response. It turns out that there were multiple issues with my phone call to Comcast - starting with the fact that my call was routed to the Home service customer support rather than the Business service Customer support - and the  three customer service people I spoke to never seemed to understand it when I told them that I had a business account with Comcast. Once I finally got transferred over to the Business Service Customer support (after a couple of hours and after a second phone call), we were able to determine that, in fact, my modem is fine - it was a switch that had gone bad. We are limping along at the moment with the internet up and running on a couple of our computers until I get my new switch tomorrow. 

 

Community Manager
Community Manager

Re: Bad Customer Service

I'm glad to hear you were finally able to get a hold of a business rep and they were able to find out what this issue was. In the future if you do not already have it the business support number is 800-391-3000. 

lcosoffice
Visitor

Re: Bad Customer Service

That's the number I called (it's the number on my bill). I still got routed to residential customer service. Happens all the time and is very frustrating.

lcosoffice
Visitor

Re: Bad Customer Service

 
KSV
New Member

Re: Bad Customer Service

The customer service is not bad it is the most horrable service I have ever seen.

Discussion stats
  • 6 replies
  • 701 views
  • 3 kudos
  • 3 in conversation