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Access to 10.1.10.* blocked

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mellow
Occasional Visitor

Access to 10.1.10.* blocked

All of a sudden earlier this month I lost access to 10.1.10.1 from my 192.168.0.* IP's, no changes or updates have been done on my firewall, can someone resend the config to my Cisco modem?  I have tried rebooting everything after hours, the wierd thing is when the Cisco first reboots I am able to get to the 10.1.10.1 login page and start to go in (very slowly) and then it times me out all of sudden like it loads a new setting that kills port 80,  I am still able to ping 10.1.10.1 just not able to bring the webpage up or any other traffic to other 10.1.10.* devices plugged into the Cisco, but they are all pingable.

 

If someone could do the config reload between 6pm EST and 7am EST that would be great.

12 REPLIES
mellow
Occasional Visitor

Re: Access to 10.1.10.* blocked

Had to call Tech Support to get this resolved as I received no help on here.

 

If you run into this issue call into tech support, they are aware of the issue and will have a tech swap out the modem/router, that fixed my issue and now I can access port 80 on the 10.1.10.* side.

mellow
Occasional Visitor

Re: Access to 10.1.10.* blocked

Got the new modem installed and it worked great for a couple days, it is now blocking access to 10.1.10.1 again.  Tried rebooting the modem and still get no response,  could this be from a firmware update that the new modem downloaded over the weekend,  it is very odd that it stops working but I can still ping 10.1.10.1.

Community Manager
Community Manager

Re: Access to 10.1.10.* blocked

Hello mellow and welcome to forums,

 

I would like to push a factory rest to your modem to see if it helps. Do you have a preferred time of day for this rest? (AM|PM)

mellow
Occasional Visitor

Re: Access to 10.1.10.* blocked

Anytime after 6pm EST and 7am EST.

Community Manager
Community Manager

Re: Access to 10.1.10.* blocked

My apologies on the delayed reply, I will complete the rest tonight if it is a good time.

Community Manager
Community Manager

Re: Access to 10.1.10.* blocked

I have completed my factory rest, please test your interface and let me know if this issue is resolved.

 

Thank You

mellow
Occasional Visitor

Re: Access to 10.1.10.* blocked

I can ping 10.1.10.1 but I can not access the webpage.

Community Manager
Community Manager

Re: Access to 10.1.10.* blocked

Thank you,

 

In backing up your configuration the code that has the error may have been injected there. Due to this I would like to rest your modem one more time leaving a raw configuration. (total default modem settings) Would you mind me sending the factory rest one more time to let you test your interface?

mellow
Occasional Visitor

Re: Access to 10.1.10.* blocked

That is fine, anytime after 6pm.

Community Manager
Community Manager

Re: Access to 10.1.10.* blocked

I apologize for all the delays. I have completed my rest, please test your services and report back your results.

 

Thank You

mellow
Occasional Visitor

Re: Access to 10.1.10.* blocked

I am still not able to access it, I can access it only from the wifi side.

Community Manager
Community Manager

Re: Access to 10.1.10.* blocked

Can you confirm the IP address your system is pulling when connected via the Ethernet cable?

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