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4 Major Outages in 7 Days

ewhitaker
Visitor

4 Major Outages in 7 Days

I just wanted to share our experience for anyone who cares to read about it.  It snowed Friday, Jan 12th and from what the Trunking Tech said our node stopped working because it had a leak and then the leaked water froze causing the equipment to seize up/short out.  We were without service most of the the business day.  Please picture the setting:  Our medical clinic that had a full slate of patients was closed due to the weather and patients could not call in to see if we were closed  because our phones were down.  We couldn't access our VPN to the clinic to get the roster of patients so that we could call them.  It was complete chaos.  But outages happen, I understand this.

 

The thing that should not be acceptable to Comcast or any other provider is that this happened again the next day, Jan 13th, and then again two days later, Jan 16th, and then again Jan 17th.  Technical support said that the techs should 'really fix it this time'.  What faith should I have?  Hundreds of patients think that our establishment is subpar now because we can't even communicate with them.  I'm IT and my users think that the IT department is totally inept because we should have gone with another provider.

 

I'm open to suggestions on how to process this because at this moment I have no words for what has happened.

2 REPLIES
Official Employee

Re: 4 Major Outages in 7 Days

 

Hi ewhitaker and welcome to the business forums.

 

I would like to assist with the service issues you have been experiencing. Please private message me your full name, the full address of the and the phone number associated with the account. 

ewhitaker
Visitor

Re: 4 Major Outages in 7 Days

Hi Phil, I do not see a link to private message you on your profile page.

 

Thanks.

 

*Disregard that.  I didn't see it in Firefox, but there is a button in IE.

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