Connectivity
Back to Top

3 Consecutive Evenings, Same Connectivity Issue Requiring Router Restart

rtjklee
Visitor

3 Consecutive Evenings, Same Connectivity Issue Requiring Router Restart

Tracing route to www.google.com [173.194.203.106]
over a maximum of 30 hops:

1 3 ms 3 ms 3 ms 192.168.0.1
2 6 ms 5 ms 5 ms 10.1.10.1
3 10 ms 13 ms 13 ms 96.120.91.25
4 12 ms 15 ms 16 ms be-10009-rur01.santaclara.ca.sfba.comcast.net [68.86.249.213]
5 25 ms 12 ms 12 ms be-232-ar01.santaclara.ca.sfba.comcast.net [162.151.78.253]
6 18 ms 15 ms 13 ms be-299-ar01.santaclara.ca.sfba.comcast.net [68.86.143.93]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * 192.168.0.1 reports: Destination net unreachable.

Trace complete.

Official Employee

Re: 3 Consecutive Evenings, Same Connectivity Issue Requiring Router Restart

HI rtjklee and welcome business forums. 

 

I would like to help with your internet services. Please private message me your full name, the name of your business and the phone number associated with your business account. 

rtjklee
Visitor

Re: 3 Consecutive Evenings, Same Connectivity Issue Requiring Router Restart

Same deal today at ~1:19 PM. 

hbuniotto
New Member

Re: 3 Consecutive Evenings, Same Connectivity Issue Requiring Router Restart

We are experiencing the same issue after the 1 Gbps upgrade. Were you able to get it resolved?

Official Employee

Re: 3 Consecutive Evenings, Same Connectivity Issue Requiring Router Restart

Hi hbuniotto.

 

I just responded to your private message. Please send a reply there.

Discussion stats
  • 4 replies
  • 498 views
  • 0 kudos
  • 3 in conversation