Business WiFi
Back to Top

unable to disable xfinity hotspot

vcomsolutions
New Member

unable to disable xfinity hotspot

Hi,

 

I am attempting to have the xfinity hotspot disabled however I am not able to do so via the account. I have also contacted support and been told that the hotspot has been disabled however it continues to broadcast the xfinity wifi. I need assistance ASAP

 

Thanks

NIck

11 REPLIES
Community Manager
Community Manager

Re: unable to disable xfinity hotspot

Hello Nick,

 

I'm having issues locating your account. Can you please send me a private message with your account number?

 

Thank you  

Re: unable to disable xfinity hotspot

I am also having trouble disabling the xfinity hotspot. Can you please disable it for me. Thank you.

Re: unable to disable xfinity hotspot

Please disable my xfinity hotspot. 

Community Manager
Community Manager

Re: unable to disable xfinity hotspot

Hello rogersresortinc,

 

Your Xfinity wifi has been turned off. 

 

Thank you 

Re: unable to disable xfinity hotspot

The xfinity wifi is still showing available. Please disable it again.

Community Manager
Community Manager

Re: unable to disable xfinity hotspot

It has been turned off again. Please keep in mind if the modem reboots it will turn back on. 
 

Thank you 

tanin47
New Member

Re: unable to disable xfinity hotspot

It has been turned off again. Please keep in mind if the modem reboots it will turn back on. 

 

Is there a way to disable it permanently? Or do we need to post on this forum everytime the router is rebooted? Thank you.

Community Manager
Community Manager

Re: unable to disable xfinity hotspot

I apologize for my delayed response to this post. Unfortunately at this time we do not have an automated process to disable the "Xfinity Wifi" hot-spot. In the mean time feel free to send me a private message and I will complete your request as soon as possible.

 

Thank You

Member

Re: unable to disable xfinity hotspot

I would also like to get my xfinity hot spot turned off.  Is that something you can do here?  Thanks

Community Manager
Community Manager

Re: unable to disable xfinity hotspot

Hello xodus2222,

 

I can help with disabling Xfinity wifi at your location. At this time I show that it has been disabled on your modem. Are you needing assistance with another account? If so please send a private message with that account information so I can assist.

Member

Re: unable to disable xfinity hotspot

That was all I needed.  Thanks

Discussion stats
  • 11 replies
  • 452 views
  • 0 kudos
  • 6 in conversation