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Xfinity hotspots

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altphil
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Xfinity hotspots

So I'm really just learning about these xfinity hotspots. Found the map, this is pretty cool stuff, Comcast. The idea of being able to look ahead to see if a place I'm meeting someone at will have available wifi hotspots... pretty darn cool.

 

I was going over the residential user documentation on xfinity hotspots and connecting to them. I saw something that stood out. You can only have 4 devices connected at a time to xfinity hotspots with a single user account.

 

Well, the business class documentation states no such thing as limitations like that. It's actually pretty sparse documentation.

It got me thinking... can anyone I create a user for in my business class account utilize xfinity hotspots around town, and is there a limit on the number of devices able to connect with a business class account? I can't seem to find any information regarding business class limits or if additional users I create under my account are able to even use xfinitywifi hotspots.

 

 

So there's my two questions, Comcast.

1) Can a user created within my business class account use xfinitywifi hotspots?

2) Is there a device limit, and if so, is it per user or limited per my entire account?

Accepted Solution

Re: Xfinity hotspots

Hello altphil,

 

Sorry for the delayed response to your post. To answer both of your questions....
1) Users created within your business account do have access to the Xfinity Wifi hotspots.

2) The limit of 4 devices per login DOES apply to business accounts just like residential accounts. It seems as though most customers would not need more than 4 devices connecting to the hotspot at the same time. In the event that you do, utilizing the other logins to gain access for multiple devices is an options available to you. On a residential account the amount of data used by each device, on each login, would count against the total data usage on the account for the month. Having the profiles limit the number of devices to 4 makes it easier for customers to monitor. With your business services you do not have a data limits so this is not as needed. That being said, with this system structure already in place we found it easier to maintain the same profile policies while allowing business customers options to fully utilize the features available. If you do have any more questions please feel free to post or message me for assitance.

 

Thank You

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Community Manager
Community Manager

Re: Xfinity hotspots

Hello altphil,

 

Sorry for the delayed response to your post. To answer both of your questions....
1) Users created within your business account do have access to the Xfinity Wifi hotspots.

2) The limit of 4 devices per login DOES apply to business accounts just like residential accounts. It seems as though most customers would not need more than 4 devices connecting to the hotspot at the same time. In the event that you do, utilizing the other logins to gain access for multiple devices is an options available to you. On a residential account the amount of data used by each device, on each login, would count against the total data usage on the account for the month. Having the profiles limit the number of devices to 4 makes it easier for customers to monitor. With your business services you do not have a data limits so this is not as needed. That being said, with this system structure already in place we found it easier to maintain the same profile policies while allowing business customers options to fully utilize the features available. If you do have any more questions please feel free to post or message me for assitance.

 

Thank You

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