New Customer with WIFI PRO issues

[hoopsagain]

I am still waiting on someone to address our issues with WIFI Pro. When i use the portal address to set it up it tells me we don't have a subscription. A ticket has been started a couple days ago and still no word yet. I am a new customer and would appreciate HELP.

[hoopsagain]

I had this problem and it took a month and 6 tickets to resolve. You must call support and have them open a ticket to tier 2 support. Then wait....

[internet_user]

same issue here

we had two accounts setup with WiFi Pro. contacted comcast business support and they escalated a ticket up to Tier 2. the issue is signing in always redirects to some single sign on website (https://login.ccb.cloudwifi.com/cas/federationLogin?errormessage=Authentication+error.) instead of going to the actual portal.

comcast employee confirmed this is an issue for the customer side.

absolutely terrible service so far from comcast, not happy. 

[smithdws · Accepted solution]

I had this problem and it took a month and 6 tickets to resolve. You must call support and have them open a ticket to tier 2 support. Then wait....