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New Customer with WIFI PRO issues

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hoopsagain
New Member

New Customer with WIFI PRO issues

I am still waiting on someone to address our issues with WIFI Pro. When i use the portal address to set it up it tells me we don't have a subscription. A ticket has been started a couple days ago and still no word yet. I am a new customer and would appreciate HELP.

Accepted Solution

Re: New Customer with WIFI PRO issues

I had this problem and it took a month and 6 tickets to resolve. You must call support and have them open a ticket to tier 2 support. Then wait....

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internet_user
New Member

Re: New Customer with WIFI PRO issues

same issue here

 

we had two accounts setup with WiFi Pro. contacted comcast business support and they escalated a ticket up to Tier 2. the issue is signing in always redirects to some single sign on website (https://login.ccb.cloudwifi.com/cas/federationLogin?errormessage=Authentication+error.) instead of going to the actual portal.

 

comcast employee confirmed this is an issue for the customer side.

 

absolutely terrible service so far from comcast, not happy. 

smithdws
New Member

Re: New Customer with WIFI PRO issues

I had this problem and it took a month and 6 tickets to resolve. You must call support and have them open a ticket to tier 2 support. Then wait....

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