Business WiFi
Back to Top

Missing Internet Settings on MyAccount Page

middlerivercob
New Member

Missing Internet Settings on MyAccount Page

Hello, 

 

I seem to be missing settings on the MyAccount page for the internet service.

Here is what I see:

Capture.PNG

 

But according to the support page I should see more options.

HOW7490_Step_2.jpg

What can I do to get these options on the page?

 

Thank you,

Joseph

4 REPLIES
Community Manager
Community Manager

Re: Missing Internet Settings on MyAccount Page

Hello middlerivercob and welcome to forums,

 

I will refresh your profile to try and resolve this access issue. In the mean time are you having a service issue that I can help you with?

middlerivercob
New Member

Re: Missing Internet Settings on MyAccount Page

Hello Michael,

 

Thank you for your help.  We are not having any service issues.  However, I still cannot see the additional options on that page.

 

Best wishes,

Joseph

Community Manager
Community Manager

Re: Missing Internet Settings on MyAccount Page

Thank you Joseph,

 

After conferring with my Tier II support I have to apologize but at this time access to the Xfinity Wifi Management has been disabled. I am not aware of when this feature will be restored but if you would like your Xfinity signal disabled I can do that for you.

middlerivercob
New Member

Re: Missing Internet Settings on MyAccount Page

Michael,

 

Thank you for your reply.  No, we do not want the singal disabled, but thank you for the offer.

 

Joseph

Discussion stats
  • 4 replies
  • 464 views
  • 0 kudos
  • 2 in conversation