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Another, cannot disable wifi hotspot

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gcbailey
New Member

Another, cannot disable wifi hotspot

I've tried multiple times on different PCs, and browers to disable my company's wifi hotspot and keep getting the following page as soon as I click to turn the wifi off....

 

 

wifihotspot.jpg

Accepted Solution

Re: Another, cannot disable wifi hotspot

Hello

 

As our user rl stated loging in at the portal and making the change to your business name while disabling has been know to fix the issue. I hae gone ahead and disabled the Xfinity WiFi hotspot but not your private WiFi. I also refreshed your profile access to ensure that this was not an issue. If you do have any future problems feel free to send me a private message and I will get back to you as soon as possible.

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2 REPLIES
rl
Occasional Visitor

Re: Another, cannot disable wifi hotspot

Try changing your company name before saving it. It is weird though for us it worked only when we changed the company name. However it did say it was updated in the account but not in the modem which would change after a reboot.

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Community Manager
Community Manager

Re: Another, cannot disable wifi hotspot

Hello

 

As our user rl stated loging in at the portal and making the change to your business name while disabling has been know to fix the issue. I hae gone ahead and disabled the Xfinity WiFi hotspot but not your private WiFi. I also refreshed your profile access to ensure that this was not an issue. If you do have any future problems feel free to send me a private message and I will get back to you as soon as possible.

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