Business WiFi
Back to Top

Ability to turn off Xfinity Hotspot Disappeared

SOLVED
Highlighted
entensiv
New Member

Ability to turn off Xfinity Hotspot Disappeared

After power cycling my Comcast leased router, the Xfinity hotspot turned on. I went back to the website but the option to turn it off is not showing any more.. see screen shot.. how do i turn it off?

Capture.PNG

Accepted Solution

Re: Ability to turn off Xfinity Hotspot Disappeared

The option never showed in Comcast Business.  It only shows when you have xfinity (the residential service) and you login to the xfinity portal.

 

And if they turn off wifi with tech support it will always turn back on whenever the modem is firmware updated or reset.

 

if you are renting your modem have them replace it with a Netgear which has no wifi.   Or if you are not running a static IP number then buy your own modem and don't use a comcast-supplied one.

View solution in context
4 REPLIES
Community Manager
Community Manager

Re: Ability to turn off Xfinity Hotspot Disappeared

i apologize for the delayed response. I have disabled the Xfinity WiFi signal from your modem. This should take effect immediately. Please let me know if there is anything else I can help you with.

rtbsoft
New Contributor

Re: Ability to turn off Xfinity Hotspot Disappeared

But.. why can't we see the option to enable/disable it ourselves per the kbase article? 

mboehler
Visitor

Re: Ability to turn off Xfinity Hotspot Disappeared

I asked a customer service rep at Comcast to turn off my Xfinity Wifi a few days ago.  He did so.  Now it is back on.  Can you turn it back off, please?  And please keep it off?

 

Also, it would be nice to be able to disable it myself without having to ask you guys to do it.

 

Thank you.

Forum Contributor

Re: Ability to turn off Xfinity Hotspot Disappeared

The option never showed in Comcast Business.  It only shows when you have xfinity (the residential service) and you login to the xfinity portal.

 

And if they turn off wifi with tech support it will always turn back on whenever the modem is firmware updated or reset.

 

if you are renting your modem have them replace it with a Netgear which has no wifi.   Or if you are not running a static IP number then buy your own modem and don't use a comcast-supplied one.

Discussion stats
  • 4 replies
  • 1604 views
  • 0 kudos
  • 5 in conversation