Business VoiceEdge
Equipment & Features
Back to Top

Work Remote forwarding not working

CathyAdams
Visitor

Work Remote forwarding not working

Hello! Recently, our work-remote call forward is not working. 

 

We have a scheduled call forward that forwards lines to our answering service after hours and holidays. WHen we need to forward lines for a random closure for a short meeting, we would have someone on the main hunt group turn on thier work-remote settings where the phone number to the answering service was the be-anywhere number.  This would transfer all calls coming into the main hunt group to the answering service. 

 

This week, all 3 sites have reported that this no longer works. Calls keep ringing and going thorugh the hunt sequence instead of forwarding. Please advise. Thank you!

2 REPLIES
Official Employee

Re: Work Remote forwarding not working

 

Hi CathyAdams.

 

I would to assist with your voice forwarding feature. Please private message me the account number and the name of your business. 

CathyAdams
Visitor

Re: Work Remote forwarding not working

Someone left me a voicemail on Wednesday with thier direct number. When I call this number it goes directly to voicemail. I've been calling for 3 days and have left messages. 3 offices are unable to go to lunch for the last week because of this issue. 

Discussion stats
  • 2 replies
  • 156 views
  • 0 kudos
  • 2 in conversation