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Voicemail light on phone

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iecdjones
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Voicemail light on phone

I was wondering why my phone voicemail light keeps flashing even after I delete the voicemail in the portal? Anyone know why?

Accepted Solution

Re: Voicemail light on phone

The little red light on your phone that is idicating that you have a Voice Mail is operating independently from the Portal. When you delete messages using the Portal, all you need to do is then access your messages using the phone, select the option to listen to Voice Mails (there will not be any, because they were deleted via the Portal), but the red light on the phone will immediately be reset. I hope this helps.

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2 REPLIES
Official Employee

Re: Voicemail light on phone

The little red light on your phone that is idicating that you have a Voice Mail is operating independently from the Portal. When you delete messages using the Portal, all you need to do is then access your messages using the phone, select the option to listen to Voice Mails (there will not be any, because they were deleted via the Portal), but the red light on the phone will immediately be reset. I hope this helps.

Official Employee

Re: Voicemail light on phone

Another way to reset the Voice Mail light on the phone, after deleting the Voice Mails in the Portal, is to get dial tone and dial *99#. I hope that helps.
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