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Time/Date out of Sync

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cchandler101
Visitor

Time/Date out of Sync

Our Polycom phones are displaying Time/Date Out Of Sync. I have tried restarting the phones but this has not resolved. Any suggestions on how to fix this issue? 

 

Accepted Solution

Re: Time/Date out of Sync

Hello cchandler101 and welcome to forums,

 

I apologize for the delayed response to your post. I have sent a refresh to your voice equipment to help resolve this issue but it would require restarting the device. You can do this yourself at any time or a can send the restart remotely. This process is usually fast but can take up to 40 minutes to complete. Please let me know how you would like to proceed.

 

Thank You

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7 REPLIES
Community Manager
Community Manager

Re: Time/Date out of Sync

Hello cchandler101 and welcome to forums,

 

I apologize for the delayed response to your post. I have sent a refresh to your voice equipment to help resolve this issue but it would require restarting the device. You can do this yourself at any time or a can send the restart remotely. This process is usually fast but can take up to 40 minutes to complete. Please let me know how you would like to proceed.

 

Thank You

cchandler101
Visitor

Re: Time/Date out of Sync

Thank you for getting back to me. I'm not exactly sure what needs to be restarted so if it could be done remotely that would be great but, if it could take up to 40 minutes to complete, would our system be completely down for that time or would we be able to access our phones via the Softphone app using the BeAnywhere feature until it was up and running? 

Community Manager
Community Manager

Re: Time/Date out of Sync

Thank you,

 

Your Softphone access should still work while I am performing the rest. Usually the rest happens as fast as 3 minutes but I wanted to warn you of the amount of time it "could" take.

cchandler101
Visitor

Re: Time/Date out of Sync

Hi Michael, Thank you for that information. I would like to try the remote reset discussed. Thank you so much. 

Community Manager
Community Manager

Re: Time/Date out of Sync

Thank you cchandler101,

 

I have submitted a reset to your equipment. I would suggest resetting your phone and any phone systems you have attached to our service. Please let me know if your issue persists.

christina_in_wa
New Member

Re: Time/Date out of Sync

I am having the same issue, but Tech Support is closed and I don't know how to do a restart of my system to get it back online.

Official Employee

Re: Time/Date out of Sync

 

Hi christina_in_wa and welcome to the support forums. 

 

I would like to assist with your voice services. Please private message me your account number and the name of your business. 

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