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Hunt Group Assistance

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JacquiAWP
Contributor

Hunt Group Assistance

Can someone provide me with easy to follow instructions on setting up a hunt group.  Currently when my main line is answered if another call comes in at the same time that call goes to the busy auto-attendent & I don't want that.  I want to set it up so that if two calls come in more or less at the same time that the in-coming call goes to the next avialable line ( I have 4 specific people that I would like to be able to answer calls)  Unfortunatly when I went through my call flow appointment I thought I explained this correctly, but I find that the way I previously handled this situation in my old environment & how Comcast handles it didn't translate well at all.  

Accepted Solution

Re: Hunt Group Assistance

Hi JacquiAWP.  Please send me a private message with your contact info and I will have a VoiceEdge Trainer assist you with this issue. 

 

Thank You

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Accepted Solution

Re: Hunt Group Assistance

Hi JacquiAWP.  Our Voice Edge trainer informed me that he has contacted you to assist with resolution of your issues.  Please let me know if additional assistance is needed.

 

Thank You

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2 REPLIES
Community Manager
Community Manager

Re: Hunt Group Assistance

Hi JacquiAWP.  Please send me a private message with your contact info and I will have a VoiceEdge Trainer assist you with this issue. 

 

Thank You

Community Manager
Community Manager

Re: Hunt Group Assistance

Hi JacquiAWP.  Our Voice Edge trainer informed me that he has contacted you to assist with resolution of your issues.  Please let me know if additional assistance is needed.

 

Thank You

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