Business VoiceEdge
Equipment & Features
Back to Top

Direct Transfer to Voicemail Box

SOLVED
Member

Direct Transfer to Voicemail Box

VoiceEdge gives you the ability to transfer calls directly to someone’s voicemail box. If a person takes an incoming call and the caller wishes to leave a voicemail for another user, the person who answered the call can transfer it directly to the other person’s voicemail box, without ringing their phone. This can be done by:

  • Selecting Transfer > and dial *55XXXX (XXXX is an extension number)
  • Then select # or Send.

For more BVE feature information and quick reference guides, go to business.comcast.com/getstarted.

Accepted Solution

Re: Direct Transfer to Voicemail Box

How can users directly access and leave a message for another emaployee.  Sometimes we want to leave a quick message to a specific user without having to ring and wait for their voicemail to pick up, they are either out of the office or on another call.  Our old digital system allowed us to dial the extenstion and hit voicemail and we would be in their voicemail box to leave a quick message.  I tried just dialing *55[Ext], but it says that call can not be transferred.  This is a huge thing for our office as people are in and out all the time and writing a post it note take too much time !

View solution in context
Accepted Solution

Re: Direct Transfer to Voicemail Box

Mediabarn, Using 3 digit extension numbers, when doing a Transfer, you can Transfer to *55xxx and then select # or send. (xxx being the extension number), and the call should go directly into xxx voice mail box.

View solution in context
BadWolf617
Visitor

Re: Direct Transfer to Voicemail Box

How can users directly access and leave a message for another emaployee.  Sometimes we want to leave a quick message to a specific user without having to ring and wait for their voicemail to pick up, they are either out of the office or on another call.  Our old digital system allowed us to dial the extenstion and hit voicemail and we would be in their voicemail box to leave a quick message.  I tried just dialing *55[Ext], but it says that call can not be transferred.  This is a huge thing for our office as people are in and out all the time and writing a post it note take too much time !

Tags (1)
Mediabarn
New Member

Re: Direct Transfer to Voicemail Box

Hi,

 

This:

 

  • Selecting Transfer > and dial *55XXXX (XXXX is an extension number)
  • Then select # or Send.

Does not work for us. We just had the system installed.  Our extensions are only 3 numbers 101, 102, 103

Highlighted
Member

Re: Direct Transfer to Voicemail Box

Mediabarn, Using 3 digit extension numbers, when doing a Transfer, you can Transfer to *55xxx and then select # or send. (xxx being the extension number), and the call should go directly into xxx voice mail box.

Mediabarn
New Member

Re: Direct Transfer to Voicemail Box

Thansk for your response, but it doesnt work.


When we attempt *55101# or "send" the caller hears "This operation cannot be completed at this time..."

Discussion stats
  • 4 replies
  • 3505 views
  • 0 kudos
  • 3 in conversation