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Caller ID shows direct line number not the main number

AdamsWealth
Visitor

Caller ID shows direct line number not the main number

We have 10 different phone lines all with their own direct line phone number. When someone calls our business it is always to our main line. Then they are transfered by our secratary to one of the other 10 phones. But when we call out from our direct line the receiver of the call now has my direct line. So they can now call us directly rather than go through our secratary. 

 

I would like to it up so when I call someone directly rather than show my direct line number it shows the main line phone number.

 

Is this possible?

 

Thanks

Respected Member

Re: Caller ID shows direct line number not the main number

Hello AdamsWealth and welcome to forums,

 

The feature that you are speaking of is called Customized Caller ID. You can gather more information here on how the feature works. If you like you can send me a private message with the numbers and I can process this request for you. I hope this information helps.

AdamsWealth
Visitor

Re: Caller ID shows direct line number not the main number

Thanks for your help I sent you a direct message.

 

Thanks!

Re: Caller ID shows direct line number not the main number

I have the opposite issue.  When calling from an extension, the main line shows up.  Individuals want their direct line to show up when they are calling out.  Can someone help with this??

Official Employee

Re: Caller ID shows direct line number not the main number

Hi laurenametrano and welcome to the support forums.

 

I would like to assist with your caller ID masking. Please private message me your account number and the name of your business. 

RWM2559
New Member

Re: Caller ID shows direct line number not the main number

I am having the same issue

jolie
New Member

Re: Caller ID shows direct line number not the main number

our Customized Caller ID (or ID masking) just stopped working today. Will you help me fix this issue?

Official Employee

Re: Caller ID shows direct line number not the main number

I can certainly assist with your caller id concerns. Can you please private message the name, address and phone number on the account? 

DianaRae
Visitor

Re: Caller ID shows direct line number not the main number

This is exactly what I need to fix (very first topic). "Customized Caller ID". Is there someone that can help me with this?  

 

DianaRae
Visitor

Re: Caller ID shows direct line number not the main number

Disregard. I called customer service and they fixed it. Smiley Happy

Official Employee

Re: Caller ID shows direct line number not the main number

 

Hi DianaRae. Glad you were able to get this addressed. Please do let us know if you need anything.

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