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Voice Mail to email not working

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ddeange11
New Member

Voice Mail to email not working

Sometimes when my voicemail picks up a call it will not forward to my email. That is how I check in on messages from a remote location with my cell. I am sitting in my office now and have listened to two messages and yet they did not show up in my email.Is there a way to check this  to make sure I have the setup correct or is there a problem within the system I should be aware of. Being a service tech. it is important I am able to check my incoming calls quickly

Accepted Solution

Re: Voice Mail to email not working

Hello,

 

Will you please send me a private message with your preferred email address so I can get this fixed for you.

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Accepted Solution

Re: Voice Mail to email not working

The voice-mail notification system has been complete GARBAGE for the past TWO WEEKS and I've been told by an agent that it will be at least another week before it might be fixed.  They updated the web portal to "make it easier" to maintain/update you settings, but it cleared the email address and preferences (about attaching an audio file and including readable text) and the user is unable to now update it themselves.  When we tried, yes we can enter our desired settings, but clicking on "Save" presents an error message that the settings were NOT SAVED.  The agent also tries to blame this on the browser we're using, yet we get the same results in FireFox, IE and Chrome (each being the latest versions).

 

Their update also disabled our mailbox and so it wasn't even taking messages - unknown to us!

 

The most annoying thing is that Comcast KNEW of this problem several weeks ago when the changes were made, yet failed to do the right thing and notify their customer base of potential problems.  That's POOR customer relations!

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16 REPLIES
Trusted Forum Contributor

Re: Voice Mail to email not working

Hello ddange11 and welcome,

 

You should be able to login to your voice portal and go to your voicemail messages setup and check to make sure that the correct email address is in your set up. If it is then you can call your TN leave a voicemail and check that email address to make sure it notifies you in that email address.

 

Hope this helps you out.

JohnR
New Member

Re: Voice Mail to email not working

I have the e-mail link to the voice mail and WHEN IT WORKS, it is really good.

 

Unfortunately, it is really kludgey. When it doesn't work, there is no way to know.  I have filed lots of complaints and it gets better for a time.  The techs have "checked the system," "checked the provisioning," and "rebooted the modem" multiple times. It has been "escalated" at least three times

 

On three occasions, commitments have been made that someone from Comcast will contact me to discuss this, but no calls have ever been received (at least there are no messages on voice mail -- this is another frequent problem I have experienced with the voice mail system).

 

Has anyone who has experienced this found a solution ... other than moving their business to someone else.

 

 

 

Community Manager
Community Manager

Re: Voice Mail to email not working

Hello,

 

Will you please send me a private message with your preferred email address so I can get this fixed for you.

DrAS
New Member

Re: Voice Mail to email not working

The Voicemail to text is not working again.  When I looked the setting on the website I noticed it was turn off and emails were gone.  I set an email and turn on the Voice notification and then when I tried to save the changes I got an error message saying:

 

Your changes have not been saved

We’re sorry, but we are not able to update your information right now. Please try again. 

 

Please help! it's hard to have to check for voicemail when you are not in the office having to check it manually to see if you have voicemail from clients.  

BFischer
Visitor

Re: Voice Mail to email not working

The voice-mail notification system has been complete GARBAGE for the past TWO WEEKS and I've been told by an agent that it will be at least another week before it might be fixed.  They updated the web portal to "make it easier" to maintain/update you settings, but it cleared the email address and preferences (about attaching an audio file and including readable text) and the user is unable to now update it themselves.  When we tried, yes we can enter our desired settings, but clicking on "Save" presents an error message that the settings were NOT SAVED.  The agent also tries to blame this on the browser we're using, yet we get the same results in FireFox, IE and Chrome (each being the latest versions).

 

Their update also disabled our mailbox and so it wasn't even taking messages - unknown to us!

 

The most annoying thing is that Comcast KNEW of this problem several weeks ago when the changes were made, yet failed to do the right thing and notify their customer base of potential problems.  That's POOR customer relations!

Community Manager
Community Manager

Re: Voice Mail to email not working

Can you please send me a private message with your account number and a screen shot of what error you're receiving? 

 

Thank you  

BFischer
Visitor

Re: Voice Mail to email not working

Would love to, but at this point... no.  After spending time yesterday in a live chat session with an agent, and having her fix the settings (now for the third time in two weeks), I'm not about to go in and attempt to change them to capture the error message, only to have the settings get buggered up again and then have to go through the problem all over again.  I would hope the in-house technical teams have the ability to access our accounts in the same manner as the customer so its easy to replicate/see the problems we do.  I'm more than happy to provide (privately) our account number so you can give it a try - provided you then reset things back to working settings as they currently exist.

robfico
New Member

Re: Voice Mail to email not working

We're having the exact same issue. Cannot save the emails for alerts, or it saves the email and then erases it. Cannot get this voicemail to email to work, even though it worked flawlessly for months previously...

Community Manager
Community Manager

Re: Voice Mail to email not working

Hello robfico, please sent me a private message with your account number and phone number. Thank you 

JCK_17
New Member

Re: Voice Mail to email not working

We are having same issue.  Who can I contact to help us with it?

ivysquarerealty
New Member

Re: Voice Mail to email not working

We are having the same issue where we are no longer receiving emails with voicemail.  I change the settings and add emails but it is not saving.

Official Employee

Re: Voice Mail to email not working

Hi ivysquarerealty and welcome to the support forums.

 

I would like to review your voicemail feature. Please private message me your account number and the name of the business. Please also include the email this should be sent to. 

Re: Voice Mail to email not working

I have been experiencing the same issue for months with my voice to email notification feature. Has this been feature fixed?

Official Employee

Re: Voice Mail to email not working

 

Hi constancejonic and welcome to the support forums.

 

I can certainly assist with your voicemail feature. Please private message me your account number, the name of your business and the email address the notification are supped to be sent to. 

writchie
New Member

Re: Voice Mail to email not working

I am having the same issue with the Voicemail to Email system.  It hasn't worked for me for quite some time now.  I go into the Comcast Business website and try to input the email address that I would like the voicemails sent to, but when I log off and go back into the page the email address that I previously input disappears and shows that I need to input an email address again. 

Official Employee

Re: Voice Mail to email not working

Hi writchie and welcome to business forums. 

 

I can certainly assist with this voicemail feature. Please private message me your full name, the full address, the phone number in question and the email address the voicemail should be sent to.

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