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Issue with porting number out

taxman203
Visitor

Issue with porting number out

I no longer need a dedicated fax line so I ported the number out to another fax provider for the rare fax I get. The number still shows as active in Comcast and I'm still being charged. It's been about 3 weeks. Does anyone have experience with having the number removed from a Comcast account after being ported out by another provider? I am told the Comcast records showed it as "pending" for the port for a week or 2 then recently went to "active."

taxman203
Visitor

Re: Issue with porting number out

Interesting, not sure what happened but looks like this issue is solved as I now see a credit for charges on my account. The phone line no longer shows when I log into my account. 

Official Employee

Re: Issue with porting number out

 

Hi taxman203 and welcome to the business forums.

 

I can certainly assist if you're still having any issues with porting your phone number. Please private message me your full name, the full service address and the phone number to be ported out.

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