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Intermittent Busy signal on fax send

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Inkbyte
New Member

Intermittent Busy signal on fax send

We are getting a busy signal when dialing a known not busy fax machine from our fax machine. This has happened two days in a row, at about the same time 11-12noon. 

 

No matter what fax number we dial to, it shows back as busy. Yes, we know that sometimes fax machines get busy and need to redial and try again, so we tested to an in-house fax machine that was NOT busy, and still get a fast busy signal. Is there a signal overload, or are there settings that need to be configured on the phone unit?

 

Thank you in advance for any ideas.

Accepted Solution

Re: Intermittent Busy signal on fax send

Hello Inkbyte and welcome,

 

Fax machine frequently do get into an infinite software loop when they are handling multiple FAXes. It is always a good idea to initialize the FAX machine as follows:

 

1. unplug the telephone wire from the telephone wall jack

2. unplug the AC power cord for 30 seconds

3. plug the telephone cord back into the wall jack

4. connect the power plug back into the AC receptable

5. Make sure the FAX machine is in auto answer or Ready to process FAXes

 

It is also a good idea to have a telephone connected to the FAX extension telephone jack to make sure there is telephone dial tone.  This provides a very easy means by which to be able to diagnose whether it is a telephone line issues or FAX machine issue.

 

Hope this helps you out

 

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Trusted Forum Contributor

Re: Intermittent Busy signal on fax send

Hello Inkbyte and welcome,

 

Fax machine frequently do get into an infinite software loop when they are handling multiple FAXes. It is always a good idea to initialize the FAX machine as follows:

 

1. unplug the telephone wire from the telephone wall jack

2. unplug the AC power cord for 30 seconds

3. plug the telephone cord back into the wall jack

4. connect the power plug back into the AC receptable

5. Make sure the FAX machine is in auto answer or Ready to process FAXes

 

It is also a good idea to have a telephone connected to the FAX extension telephone jack to make sure there is telephone dial tone.  This provides a very easy means by which to be able to diagnose whether it is a telephone line issues or FAX machine issue.

 

Hope this helps you out

 

accesschristy
New Member

Re: Intermittent Busy signal on fax send

I tried everything I can find to successfully fax to China with no resolution.  It has to be a Comcast phone issue because we can successfully fax via the internet and our bank can successfully fax to China without issue.   Immediately after hitting send, the fax will sound a very faint busy signal.  it hasn't even had the opportunity to reach the destination fax!.  We've tried when the destination business is open and the fax is fully operational with paper.  I've tried at all hours of the day - no success.  We receive faxes and we can send faxes to domestic phone numbers, but we have not been able to fax to China for the last 6 mos or more.   

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