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I can dial out but I can't receive phone calls

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susycF5
New Member

I can dial out but I can't receive phone calls

Hello,

We have four business voice lines and a fax line.  

We can dial out on all numbers but we are unable to receive calls.  When we dial from our cell phone we get a long pause followed by a busy signal.

Accepted Solution

Re: I can dial out but I can't receive phone calls

Sorry to hear about your services, would you please send a private message with your account information so I can investigate? -MPD

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Accepted Solution

Re: I can dial out but I can't receive phone calls

Same here....our entire office cannot receive incoming calls.  I just tried calling my direct line from my cel....and got a voicemail from a different company.  What's going on?

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Accepted Solution

Re: I can dial out but I can't receive phone calls

Same issues.  How do I submit a ticket online. I  have been holding for over an hour!

 

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Accepted Solution

Re: I can dial out but I can't receive phone calls

I have the same problem. What's up?

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9 REPLIES
Respected Member

Re: I can dial out but I can't receive phone calls

Sorry to hear about your services, would you please send a private message with your account information so I can investigate? -MPD

AdClub
New Member

Re: I can dial out but I can't receive phone calls

Same here....our entire office cannot receive incoming calls.  I just tried calling my direct line from my cel....and got a voicemail from a different company.  What's going on?

kesely
New Member

Re: I can dial out but I can't receive phone calls

Same issues.  How do I submit a ticket online. I  have been holding for over an hour!

 

jennifermiller
New Member

Re: I can dial out but I can't receive phone calls

I have the same problem. What's up?

ssw
New Member

Re: I can dial out but I can't receive phone calls

it is obvious there is an issue routing inbound calls from local numbers - I have made successful inbound calls to my business phone using an out-of-state cell phone without issue - local numbers go to a fast busy...the question now is - which Local Exchange Carrier is to blame - they own me for 5 hours of no to-go business at my restaurant.

taboracctg
New Member

Re: I can dial out but I can't receive phone calls

Ours too, in the Portland Oregon area.  Business lines are able to dial out, but no incoming calls on 7 lines.  My home service is Comcast and also has fast busy signal.  Also, calls to Comcast help center are just fast busy as well.

MVH
New Member

Re: I can dial out but I can't receive phone calls

Same in Walnut Creek CA.  On hold 45 minutes, no business chat available online.  We have PRI trunk system. 

ssw
New Member

Re: I can dial out but I can't receive phone calls

was able to speak to customer "no-service" rep... he indicated engineers are aware and attempting to isolate issue. 

As a VoIP engineer - I began troubleshooting this issue - I could call into business using out-of-state phone, but local numbers fail.  Support rep indicated that AT&T and Verizon were both having issue with the handoff...so intuitively, this is internal to ComCast and how they rout the calls with their inbound dial-peers.

 

I simply want to know who is going to reimburse me for having staff sitting around this evening and the hundreds of dollars in to-go orders I have lost at my restaurant.

TractorKing
New Member

Re: I can dial out but I can't receive phone calls

Vancouver, WA business with the same problem. Calling out is fine but no one on Verizon or AT&T can call in yet sprint phones occasionlly work. We haven't had people able to call our company for about 3 hours and we are losing money every minute our customers cannot call us. Been on hold with customer support for 20 minutes now....

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