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Dial tone like we have a voicemail

TeamLaudetCamus
New Member

Dial tone like we have a voicemail

We do not have voicemail service with you. I called to ask why my phones show we have a voicemail and we get the same tone that we have a voicemail each time I go to make a call. They told me it was my phones issue. So I ready my phone manual and it told me how to turn of the wording on the phone saying we had a message but that still does not fix the dial tone.

Help!

7 REPLIES
Community Manager
Community Manager

Re: Dial tone like we have a voicemail

Hello TeamLaudetCamus,

 

I refreshed your message indicator, for some reason there was a ghost message stuck but should be gone now. 

europeansales
New Member

Re: Dial tone like we have a voicemail

We're experiencing the same problem.

Community Manager
Community Manager

Re: Dial tone like we have a voicemail

Hello Richard

 

I have reset your voice mail notification. Please let me know if it's still showing. 

 

Thank you

abs521554
Visitor

Re: Dial tone like we have a voicemail

I'm having the same problem on a line that doesn't have the voicemail feature.  It's a fax line and the stuttering dial tone is preventing us from receiving and sending faxes.  Can someone please clear that?

Community Manager
Community Manager

Re: Dial tone like we have a voicemail

Hello abs521554 and welcome to forums,

 

I apologize for the delayed response. I went over the provisioning for your lines and did not find anything that would cause this issue. I would like to send a rest to your voice equipment to refresh the device. Once that is complete you would need to rest your fax machine and ensure the stutter tone is gone. Please let me know when you would like me to send the rest.

 

Thank You

watanabekm
Visitor

Re: Dial tone like we have a voicemail

I have the same problem,
Community Manager
Community Manager

Re: Dial tone like we have a voicemail

Hello watanabekm and welcome to forums,

 

I am sorry to hear about the message waiting indicator not working properly. Would you please send a private message with the trouble number so I can investigate this for you?

 

Thank You

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