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Caller ID displaying incorrectly

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MW21239
New Member

Caller ID displaying incorrectly

My company changed our name a few years ago and the caller ID display shows our old name still.

Accepted Solution

Re: Caller ID displaying incorrectly

Hello MW21239,

 

Welcome to the forum.

Sorry to hear that your caller ID display is not showing correctly, we would be more than happy to update our records.

Please send me the following information via private message.

 

1. Your Account Number

3. What the caller id name currently shows.

3. What the caller id name needs to show.

*Please keep in mind that there is a 15 digit character limit including spaces for your display name.

 

Thank you

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Accepted Solution

Re: Caller ID displaying incorrectly

 

 

The current Caller ID is Heritage Candy and Gifts,

 

The New Caller ID should be Heritage Select

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Accepted Solution

Re: Caller ID displaying incorrectly

The caller id is displaying Dinner, Crystal. Id like it to show Crystal Lake Diner. I went online and changed it but didnt see it fixed. Could you please help?

 

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11 REPLIES
Forum Contributor

Re: Caller ID displaying incorrectly

Hello MW21239,

 

Welcome to the forum.

Sorry to hear that your caller ID display is not showing correctly, we would be more than happy to update our records.

Please send me the following information via private message.

 

1. Your Account Number

3. What the caller id name currently shows.

3. What the caller id name needs to show.

*Please keep in mind that there is a 15 digit character limit including spaces for your display name.

 

Thank you

rlpeterson
New Member

Re: Caller ID displaying incorrectly

 

 

The current Caller ID is Heritage Candy and Gifts,

 

The New Caller ID should be Heritage Select

Community Manager
Community Manager

Re: Caller ID displaying incorrectly

Hello rlpeterson,

 

Please check your private message box for details.

dgwilson
New Member

Re: Caller ID displaying incorrectly

I have same issue.  Here's our details:

 

 

 

Current caller id: GOTIT.CO

 

New caller id: DSW Mgmt

 

Thanks!

 

CrystalLakeDiner
New Member

Re: Caller ID displaying incorrectly

The caller id is displaying Dinner, Crystal. Id like it to show Crystal Lake Diner. I went online and changed it but didnt see it fixed. Could you please help?

 

Community Manager
Community Manager

Re: Caller ID displaying incorrectly

Hello CrystalLakeDiner,

 

Can you please send me a private message with your phone number?

 

Thank you 

Highlighted
Photodude
New Member

Re: Caller ID displaying incorrectly

8993208940113708

 

The display currently reads:  CreativePhoto

 

It should read:  Grilli's Studio

JoyCiocca
New Member

Re: Caller ID displaying incorrectly

My Caller Id is not displaying correctly. 

Would you be able to change this?

Community Manager
Community Manager

Re: Caller ID displaying incorrectly

Hello JoyCiocca and welcome to forums,

 

Would you please send a private message with your phone number and the correct Caller ID information so I can update this for you? -MPD

Acuherbal
New Member

Re: Caller ID displaying incorrectly

I'm having a similar issue. The outgoing caller ID for my business phone is not displaying our company name at all. People only see the number. I called customer support about a month ago and still haven't gotten this resolved.

Community Manager
Community Manager

Re: Caller ID displaying incorrectly

Thank you Acuherbal and welcome to forums,

 

I apologize for the caller ID not being fixed as of yet. Would you please send a private message with the number(s) having the issues and what the caller ID should display.

 

Thank You

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