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Be anywhere - differentiate between someone calling my business phone numberand my iphone

cram
New Member

Be anywhere - differentiate between someone calling my business phone numberand my iphone

When I am using the "Be anywhere" or the simultaneous ring feature and I am receiving calls on my iphone, I need to be able to differentiate between someone calling on my iphone number and the comcast voice number. I run 2 businesses -- one from my iphone number and the other from the new comcast voice mobility number. My greeting needs to reflect who the caller is trying to call, so I need to know which business the caller is trying to reach.

 

I just got a comcast voice mobility line installed this week. When I was shopping around for a service that gives me this ability I was reassured multiple times by the comcast representative that they offered this feature. She said I would be able to tell who they are trying to call because the call will come through the comcast business app and thus will look different. This is not true. She either didn't know what she was talking about or she was lying to me.

 

I need something to tip me off about who the caller is trying to reach -- either a ringtone or something in the caller ID... anything.

 

What is the "Priority Alert" feature? I can't seem to find any documentation about it. It says, "When you receive an incoming call from any of these numbers you will hear a unique call waiting or ring tone."  But, I tried it and I don't see how it can change a ringtone. It almost seems like this feature could be the answer if it worked.

1 REPLY
Official Employee

Re: Be anywhere - differentiate between someone calling my business phone numberand my iphone

Hi cram and welcome to the support forums,

 

I am sorry to hear about your experience. I would like to assist with your inquiry regarding the mobility line.

 

There is a certain feature that is called "Answer Confirmation." This feature will require you to press a key before a call is completed for your mobility line. If a call is coming directly to your personal line, no key is required. This link in Step 2 of the "Add a phone" section will help you locate this feature.  https://business.comcast.com/help-and-support/voiceedge/manage-be-anywhere/. I hope this helps. Please let me know if you need anything. 

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