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was promised gift card to sign up and still nothing

ocoeestorage
Visitor

was promised gift card to sign up and still nothing

I was promised a $400 gift card for switching to comcast by a comcast rep.  It has been a year since signing up and I still have not received it. That was a big influence in my decision to switch. Every time I call to question I am told to keep waiting another month, another month, another month...etc. If this is how it will continue to be I will have to consider switching providers.

1 REPLY
Community Manager
Community Manager

Re: was promised gift card to sign up and still nothing

Hello ocoeestorage and welcome to forums,

 

Typically when our sales reps use gift cards as incentive to switch service to Comcast business, the gift card information is added into the service ageement. Would you be able to confirm if this is on your service agreement? Please send me a private message with more details so I can investigate for you.

 

Thank you

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