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not getting bill

ronnie
New Member

not getting bill

rec'd bill today. said was past due. haven't gotten bill previously. now i'm paying a late charge because you did not send bill.

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7 REPLIES
Community Manager
Community Manager

Re: not getting bill

Hello Ronnie,

 

In some cases if you submit a payment after the paper bill is released it will show over due because your payment has not cleared. The way to double check this is to login to the business portal and check to see what your balance is. Here is a link on how to check and pay your bill via the portal:  http://businesshelp.comcast.com/help-and-support/accounts-billing/manage-pay-comcast-business-bill-o...

tupset
New Member

Re: not getting bill

I have the same problem!  Not receiving bills in mail or email!  Then get phone call that the account is past due!  Including late charges!  Have tried several times to get ecobill turned off and paper bills turned on. They say that it has been changed, but out of blue, I get an email that ecobill has been set up!.....I never did that! 

Community Manager
Community Manager

Re: not getting bill

Hello tupset,

 

Please see your private messages for an update on your billing issue.

 

Thank you 

billing
New Member

Re: not getting bill

Same here.

My ecobill is on as well. However, there was no ecobills for two months, and suddenly comcast emailed me for the past due and charged an extra money. While I was getting the ecobill, there was no past due.

If comcast cannot handle the billing electronically, I think comcast must not have such option.

I am so upset due to this unpleasant experience.

 

 

Community Manager
Community Manager

Re: not getting bill

Hello billing and welcome to forums,

 

I apologize for the connection issues to your business portal account. I want to confirm with you the primary profile to pay bills so I can re-fresh your access. Would you please send a private message with the user name so I can investigate for you?

 

Thank You

eds2017
New Member

Re: not getting bill

On Eco billing and the last statement was 6-16-17(verified by looking through my deleted emails).Yesterday I got the dreaded notice of being late by a phone call and suddenly I had no internet. Frantically searched for a billing only to find the last one was June. No complimentary past due emails just cut my service. After paying by C.C., I called and explained that I had no billing, only to be told that seems to be happening to quite a few people calling in. Just love paying for late fees!

Official Employee

Re: not getting bill

 

Hi eds2017 and welcome to the support forums. 

 

I would like to assist with your billing concerns and have this reviewed. Please private message me your account number and the name of your business. 

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