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customer service line's automated attendant is useless

theITguy
New Member

customer service line's automated attendant is useless

I called customer service yesterday (800-391-3000). It asks for my account number and then asks a few of questions (that it makes difficult to answer - only recognizes certain words or phrases). Once a human finally comes on the line, he or she asks for all the same information! Including the account number. What a waste of time! Either make the phone system work in the customer's favor (pass all the provided info onto the customer service rep) or pass the customer directly to a human (I know - crazy concept). Comcast business customers are paying a premium for services and direct access to a human should be part of the deal.

Highlighted
Official Employee

Re: customer service line's automated attendant is useless

 

Hi theITguy and welcome to the business forums.

 

We do appreciate your feedback and my apologies for your experience. I'll make sure to forward your concerns. If you do need anything, please do not hesitate to reach out.

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