Billing & Customer Service
Back to Top

Someone is reading our emails

SOLVED
antonvl
Visitor

Someone is reading our emails

Hello!

 

Could you please help me. Our company has 8 emails on your servers. About a year ago one of our employee's has left and now we think that he has a full access to all our email accounts. Will it be enough to change all our email passwords to stop him and how can we check, that he lost access to our emails?

Accepted Solution

Re: Someone is reading our emails

Hello antonvl,

 

Welcome to the forum.

The community would like to assist but can you clarify a few items for us?

1. Was the former employee technical administrator to your account?

2. Have you try to reset the password on your account and the secret question?

 -  Retrieve or change your Comcast Business online account username or password

 

For immediate support please contact Comcast Security Assurance at: 1-877-807-6580

 

 

Thank you

 

View solution in context
3 REPLIES
Community Manager
Community Manager

Re: Someone is reading our emails

Hello antonvl,

 

Welcome to the forum.

The community would like to assist but can you clarify a few items for us?

1. Was the former employee technical administrator to your account?

2. Have you try to reset the password on your account and the secret question?

 -  Retrieve or change your Comcast Business online account username or password

 

For immediate support please contact Comcast Security Assurance at: 1-877-807-6580

 

 

Thank you

 

Highlighted
antonvl
Visitor

Re: Someone is reading our emails

Hello Comcast_Jon,

 

He has an access to administrator account, but yesterday we changed password and secret question for administrator account. Also we changed all passwords to our user's emails. Thank you for answer.

 

Community Manager
Community Manager

Re: Someone is reading our emails

Glad to be of assist antonvl and thank you for the update.

 

If you have any other question or can help the community, please post.
We look forward to your presence in the forum!


Thank you

Discussion stats
  • 3 replies
  • 537 views
  • 0 kudos
  • 2 in conversation