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Return Business Acct Equipment. Form fails... what now?

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saftek
Visitor

Return Business Acct Equipment. Form fails... what now?

We modified our service and no longer need the voice service. The telephone CS - Tonya Brewster - was great. We do have some problems, however. 

 

1) She directed us to a form for returning the equipment... http://ly.comcast.com/corporate/returnequipment/. That form will not accept our business account number.  When we try to find a service center for return, we are told we are a business account and no information is provided. 

 

2) There is no way to have a conversation with anyone in CS via email, and telephone support is apparently not really 24/7. This is the only way we have been able to get to Comcast to ask this question. 

 

We'd like to know how to return your equipment. It should NOT be this difficult. 

 

Cheers. 

3 REPLIES
Trusted Forum Contributor

Re: Return Business Acct Equipment. Form fails... what now?

Hello saftek and welcome,

 

You should be able to find your closest Comcast Service Center by simply entering you address and zip code into this link.

 

Hope this helps you out.

saftek
Visitor

Re: Return Business Acct Equipment. Form fails... what now?

I have tried that... when I put in my information it tells me I am a business and goes no where. I was told business equipment could not be returned locally. Is that not true?

Community Manager
Community Manager

Re: Return Business Acct Equipment. Form fails... what now?

Hello saftek,

 

Thank you for the follow up private message. I'm glad dot hear that the tech will be picking your equipment up.

 

 

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