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Poor customer service

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Business
New Member

Poor customer service

I called Comcast customer service to inquire about savings from my current plan.  I was routed to Sales Dept that wanted to add an addtional phone line for some savings on my bundle plan.  I was frustrated and wanted Sales rep or the sales manager to call back because I did not need a 6th phone line. As of today, no one in the sales dept have return my phone call.  I called the retention dept, but was told they can't help me since sale dept was working with my account.  I so frustrated now.

Official Employee

Re: Poor customer service

Hi Business and welcome to the business forums.

 

I would like to assist with your billing concerns. Please private message me your full name, the name of your business, the full address and the phone number associated with your business account. 

Business
New Member

Re: Poor customer service

.

Business
New Member

Re: Poor customer service

what is your email?

Official Employee

Re: Poor customer service

I am not able to communicate through email. We would also like to keep the conversation here for documentation of our interaction. Please send me a private message with the requested information and I will be glad to assist.

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