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Plan changed and price increase without notice

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donidonidoni
Occasional Visitor

Plan changed and price increase without notice

Hi, I just noticed last month my Business Internet plan was changed to a "Starter" plan and went up in price $10/mo. Without any notice. I contracted at an earlier price on a grandfathered plan. Please correct this and credit back the difference. Thanks

4 REPLIES
Taxed
Visitor

Re: Plan changed and price increase without notice

YES NO NOTICE of BILL CHANGE ...I have been under what i thought was a great new contract since November 2015, almost every month I have had to call and argue my charges... I thought a contract was a binding document???? Totally unfair.  I shouldn't have to call every month, I feel bad for the poor souls in the billing department since they are not the ones that are causing the problems, I have to say they do try thier best to help.  I also shouldn't have to be on the phone for an estimated 2hrs trying to fix a bill that is supposed to be one $$$ amount every month.  Then causes me to turn off and on my auto pay.  I understand fees go up, but a CONTRACT IS A CONTRACT.  My bill is not supposed to be $12.00 or $$ more a month, COMCAST YOU NEED TO ABIDE BY YOUR CONTRACTS.  Besides this mess,  They charged me in the begining setup for fees that I was not suppose to pay and trying to get that fixed well, I really don't think they ever did fix the issue since I've been over charged from day 1,  PLEASE fix this issue.  Thank you a small business owner

__J__
Occasional Visitor

Re: Plan changed and price increase without notice

Does your contract have an asterisk right next to "Total Recurring Monthly Bill:"?  

 

Mine does.  

 

 
Community Manager
Community Manager

Re: Plan changed and price increase without notice

Hello Taxed,

 

Sorry for the delayed response. Would you please send me a private message with the name of your sales rep so I can investigate this issue for you.

 

Thank you

Taxed
Visitor

Re: Plan changed and price increase without notice

Yes, but it does say Federal, state, local taxes fees may apply.  Which I have taken into account, there were additional fees that Comcast added only a few months ago which I believe should not be added since they were not any part of the Contract signed.  I would understand if those fees were already inclusive at the time but they were not.  

 

I know this makes sense to me, not sure if it will make sense to you.

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