Billing & Customer Service
Back to Top

No ground wire box put in wrong caused damage

New Member

No ground wire box put in wrong caused damage

I live in a townhome comcast has been out over the years to set up my xfinity home before i changed to business class internet. I had my router modem and pc all fried by power suges coming in from the cable line to my modem then to router then ethernet to the pc. i went outside to look and the box was exposed no housing and the ground wire wasnt installed properly. comcast sent a tech out who said they dont do ground wires and left i called again comcast said that wasnt right and sent a tech again he re did the whole box put it inside a protective plastic case and installed a ground wire  properly ... comcast has told me since june someonw would be calling me about paying for my damaged stuff but nobody ever does and i call and someone says someone will call and again nobody....what gives?   No other homes in my commuinty were hit becuse they were grounded and installed  proper.

Community Manager
Community Manager

Re: No ground wire box put in wrong caused damage

Hello junkstarpunnk and welcome to forums,


I apologize for both the delayed response to your post and for the damages done to your property. Would you please send me a private message with your account information including the date of the incident, good contact number, and good email address to be reached at. With this I can send an escalation for your request.


Thank You

Discussion stats
  • 1 reply
  • 0 kudos
  • 2 in conversation