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Moved Service, new account number, old account still being billed

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brodach42
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Moved Service, new account number, old account still being billed

So I requested a move of service because I was moving out of an apartment and into a house, upon doing so a new account was apparently created at the new address. I assumed my old account would just transfer. This was not a big deal to me, until I just received a bill for my old address to pay for service from Aug 14 - Sept. -- a time when I clearly won't be living at that address any longer.

 

Long story short, I currently appear to have 2 active account, one at an address I do not own and will never live at again. I am hoping to get that old account removed, or whatever needs to be done so that I don't end up being requested to pay for service at 2 addresses, while not owning or living at one of the two. I wanted to start this process long before the bill was due to make sure things were taken care of. I can provide account numbers, etc. as needed via e-mail, private message, phone, or whatever method.

 

Thanks,

Andrew

Accepted Solution

Re: Moved Service, new account number, old account still being billed

Hello brodach42 and welcome, It is necessary that you call 800-391-3000 and use the disconnect services option. Inform the disconnect agent of your issue and both account numbers and that agent with be able to disconnect your old account with no problems whatsoever. Hope this helps you out.
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Re: Moved Service, new account number, old account still being billed

Hello brodach42 and welcome, It is necessary that you call 800-391-3000 and use the disconnect services option. Inform the disconnect agent of your issue and both account numbers and that agent with be able to disconnect your old account with no problems whatsoever. Hope this helps you out.
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