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Knowing your customers

baker76
New Member

Knowing your customers

It is a shame that Comcast does not seem to know who their actual business customers are. We have had Comcast for internet and phone for many years. Yet at least 3-4 times a week, we get a letter in the mail asking us to contact Comcast to get a quote for high speed internet. It really makes you feel valued as a current customer.

Official Employee

Re: Knowing your customers

I would like to look further into your concerns. Can you please provide the name and address that these advertisements are coming to through private message? 

CemeteryGuy
New Member

Re: Knowing your customers

Yup, called today to be removed from the mailing list. Customer care put me on hold indefinitely.

So calling in is no use.


@baker76 wrote:

It is a shame that Comcast does not seem to know who their actual business customers are. We have had Comcast for internet and phone for many years. Yet at least 3-4 times a week, we get a letter in the mail asking us to contact Comcast to get a quote for high speed internet. It really makes you feel valued as a current customer.


 

Official Employee

Re: Knowing your customers

Hi CemeteryGuy and welcome to the business forums.

 

My apologies for any unwanted advertisements. To opt out of these, please follow this link: https://www.xfinity.com/support/articles/do-not-call-do-not-mail-registry-requests. This has an option for both residential and business advertisements.

 

Please let me know if you need anything.

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