Billing & Customer Service
Back to Top

Deceptive practices, churning accounts and contracts

xray
Occasional Visitor

Deceptive practices, churning accounts and contracts

I set up a business internet account for personal use - despite the fact that my condo fees include internet - back in 2015.  In January of 2018, I called in to cancel this business account because I no longer felt I needed it.  The person I spoke to really tried to keep me on a business account, and offered me a "promotional offer" where I was getting higher speeds at lower costs to keep me on a business account.  I went for it - not realizing she had put me into a two year contract!  Maybe I'm stupid... but I do not recall any mention of a two year agreement.  Now, I've decided I want to still shut down my business account, and Comcast is trying to charge me $1200 for opting out.

 

Has anyone else run into this?  I'm thinking Wells Fargo kinda consumer fraud here, this is really BS.

Official Employee

Re: Deceptive practices, churning accounts and contracts

 

Hi xray.

 

I can certainly review your account status and look into this contract. Please private message me your first and last name, the name of your business, the full address and the phone number associated with your business account.

Discussion stats
  • 1 reply
  • 103 views
  • 0 kudos
  • 2 in conversation