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Compensation for hours of no phone service

Compensation for hours of no phone service

December 21 we had a complete telephone outage at my business for several hours. I'm sure you understand how debilitating it is to a business for the phones to be completely out for hours. 
 
I would like to know if Comcast is offering any compensation for that. We pay a lot of money for our service and I would expect if that service is interrupted we would receive some sort of redress. 
Official Employee

Re: Compensation for hours of no phone service

 

HI jamesjayprice and welcome to the business forums.

 

I can certainly review your account and look into your billing. Please private message me your full name, the full service address and the phone number associated with your account. 

Re: Compensation for hours of no phone service

 
Official Employee

Re: Compensation for hours of no phone service

Thanks, for the information. However, could you please remove/edit out your personal information and send it in a private message? I would like to keep your information private and secure.

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